Credit Union Leadership & Operational Support

We've chartered them.
We've run them.
We can help you do the same.

Stone CU Services provides experienced leadership and operational support to de novo and established credit unions.

De Novo Chartering Fractional Management Shared Services Credit Union Consulting
Keith Stone, Founder of Stone CU Services
KEITH STONE FOUNDER
CHARTERED · OPERATED · GROWN
2×Federal Charters

We've actually built credit unions.

Not consultants who advise from the outside — operators who've done the work of chartering, running, and growing institutions.

2 Federal de novo charters, built start to finish
30+ Years of financial services experience
10+ Years operating de novo credit unions
2017 Testified before the U.S. House Financial Services Committee
01 — CHARTER

De Novo Chartering

Support through the federal chartering process — from initial planning and NCUA submissions through operational readiness and opening day.

02 — LEAD

Fractional Management

Experienced executive and operational leadership for credit unions that need more capacity without the cost of a full management team.

03 — OPERATE

Shared Services

Back-office and operational solutions that help smaller credit unions control expense while delivering the products members expect.

04 — ADVISE

CU Consulting

Practical assistance with lending, compliance, policy, vendors, technology, strategic planning, and regulatory matters.

About

About Stone CU Services

Built on more than three decades in financial services, and on the ground-level experience of actually chartering, running, and growing credit unions.

  • 30+ years in financial services
  • President/CEO of The Finest Federal Credit Union since 2015
  • President/CEO of NJS PBA Federal Credit Union since 2024
  • Fractional CEO experience with additional institutions
  • Extensive NCUA examination and chartering experience
  • CDFI strategy and certification experience
  • Congressional testimony on de novo institutions
  • 2022 Credit Union Rock Star recognition
  • Deep experience with CU*Answers and other core vendors
U.S. HOUSE FINANCIAL SERVICES
'17Testimony

De Novo Experience, Recognized Nationally

In 2017, Keith Stone testified before the U.S. House Financial Services Committee regarding the challenges facing de novo financial institutions and the federal chartering process.

Read the Testimony →
CREDIT UNION MOVEMENT
'22Rock Star

2022 Credit Union Rock Star

Recognized for leadership and innovation within the credit union movement — for the work of building institutions, not just advising them.

Services

Credit union management & consulting

Where a service falls outside what Stone CU Services performs directly, we coordinate and assist rather than claim it as our own.

Leadership & Strategy

  • Fractional CEO / Executive Management
  • Strategic Planning
  • Board & Governance Support
  • Capital Planning
  • Merger Assistance
  • Field of Membership Expansion

Regulatory & Compliance

  • NCUA Examination Preparation
  • Regulatory Response Assistance
  • Policy Development
  • BSA / AML & Compliance Support
  • CDFI Strategy & Grant Strategy
  • Operational Assessments

Operations & Lending

  • Financial Performance & Budgeting
  • Vendor Selection & Management
  • Core Processing & Digital Banking
  • Debit & Payment Systems
  • Lending Program Development, Underwriting & Collections
  • Staff Training
We coordinate closely with attorneys, auditors, core processors, and compliance providers on specialized legal and regulatory work — Stone CU Services brings the operating experience that ties those pieces together.
De Novo Credit Unions

Thinking about starting a credit union?

Obtaining an NCUA charter takes more than a good idea. Here's what the process actually looks like, from concept to opening day — and beyond.

PHASE 01Initial Organization

Laying the foundation

Field of membership strategyOrganizing groupInitial capitalBusiness conceptNCUA process
PHASE 02Charter Application

Building the case

Business planFinancial projectionsPoliciesVendor selectionDue diligenceManagement structureOperational planningNCUA responses
PHASE 03Pre-Opening

Building the infrastructure

Core implementationACHDebit cardsDigital bankingAccountingBSA / complianceLendingStaffingProcedures & training
AFTER OPENINGGetting the charter is only the beginning

Operating and growing

Stone CU Services helps new credit unions build the infrastructure necessary to operate successfully after NCUA grants the charter — fractional management, shared services, Call Reports, lending, operations, vendor management, regulatory support, and growth strategy.

Shared Services

Build your credit union without building a large back office

Small and de novo credit unions often can't economically hire a CEO, COO, CFO, compliance officer, BSA officer, lending team, and IT/vendor manager. Stone CU Services can provide — or coordinate — many of those capabilities through a shared-services model.

CEO / COOShared
CFO / AccountingShared
Compliance / BSAShared
LendingShared
OperationsShared
IT / Vendor ManagementShared

Executive Management

Fractional CEO / COO and strategic management.

Operations

Daily operational support, member services, and back-office functions.

Lending

Loan program development, underwriting support, and portfolio management.

Accounting & Reporting

Financial reporting, budgeting, Call Report assistance, and board reporting.

Compliance

Policies, BSA/AML support, regulatory preparation, and examination assistance.

Technology & Vendors

Core processing, digital banking, debit cards, ACH, and vendor management.

Experience

Experience that goes beyond consulting

Instead of simply telling you what we can do, here's what we've done.

CONCEPT → CHARTER → OPENING → GROWTH

The Finest Federal Credit Union

Chartered in 2015 to serve the NYPD community. Keith Stone has served as President/CEO since the charter, growing it from a de novo institution into an established credit union serving New York City.

$36M ≈ Assets
MODERN NCUA PROCESS → CORE → LENDING

NJS PBA Federal Credit Union

Successfully navigated the modern NCUA de novo process to build a new credit union serving New Jersey's law-enforcement community. Keith Stone has served as President/CEO since the charter in 2024.

$7M+ Assets
FRACTIONAL LEADERSHIP
CDFISupport
FRACTIONAL CEO → MODERNIZATION → GROWTH STRATEGY

Urban Empowerment Federal Credit Union

Fractional executive leadership, operational modernization, technology implementation, lending, CDFI strategy, and shared-service support.

CU*Answers Platform
Contact

Let's talk about your credit union.

  • Starting a new credit union?
  • Looking for experienced management support?
  • Trying to control operating costs?
  • Preparing for growth or regulatory change?

Let's talk about how Stone CU Services may be able to help.

Stone CU Services
Keith Stone
STONE CU SERVICES
Phone 917-751-0961
Request a Consultation